Hilary Pennington and Fay Twersky on how nonprofits can listen better

The Ford Foundation's Hilary Pennington and the William and Flora Hewlett Foundation's Fay Twersky discuss how the feedback movement helps nonprofits build better, more effective programs.

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The Ford Foundation

The Ford Foundation is an independent, nonprofit grant-making organization. For more than 80 years it has worked with courageous people on the frontlines of social change worldwide, guided by its mission to strengthen democratic values, reduce poverty and injustice, promote international cooperation, and advance human achievement. With headquarters in New York, the foundation has offices in Latin America, Africa, the Middle East, and Asia.